Privacy Policy

1. Introduction

Draxorith is committed to protecting the privacy and security of your personal information. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. Please read the following carefully to understand our views and practices regarding your personal data.

2. Information We Collect

We may collect and process the following categories of information:

• Identity and Contact Data: name, business name, email address, phone number, and postal address provided when you register, submit an enquiry form, or contact us.
• Account and Usage Data: login credentials, preferences, and information about how you interact with our website and services, such as pages visited and time spent.
• Technical Data: IP address, browser type and version, time zone setting, operating system, and platform used to access our site.
• Financial and Transactional Data: where applicable to the use of our platform, information relating to business accounts, cash flow, or transactions you choose to share with us.
• Marketing Data: your preferences in receiving marketing communications from us and your communication preferences.

We do not knowingly collect sensitive personal data unless it is necessary for a specific, lawful purpose and you have provided explicit consent.

3. How We Collect Information

We collect information directly from you when you fill in forms on our website, correspond with us by phone or email, register to use our platform, or request information. We may also collect data automatically through cookies and similar tracking technologies as you navigate our site, and occasionally from third parties such as analytics providers or publicly available sources.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our platform and services.
• To respond to enquiries, process requests, and provide customer support.
• To personalise your experience and improve our website and offerings.
• To send administrative information, service updates, and, where you have consented, marketing communications.
• To detect, investigate, and prevent fraudulent transactions and other unlawful activity.
• To comply with legal obligations and enforce our terms and policies.

5. Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing, we rely on one or more of the following: your consent, the necessity of processing to perform a contract with you, compliance with a legal obligation, or our legitimate business interests, provided these are not overridden by your rights and freedoms.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to distinguish you from other users, remember your preferences, and understand how our site is used. You can set your browser to refuse some or all cookies, or to alert you when a website sets or accesses cookies. If you disable or refuse cookies, some parts of our website may become inaccessible or not function properly.

7. Sharing and Disclosure of Information

We do not sell your personal data. We may share your information with:

• Service providers who perform functions on our behalf, such as hosting, analytics, and customer support, under appropriate confidentiality obligations.
• Professional advisers, including lawyers, auditors, and insurers, where necessary.
• Regulators, law enforcement, or other authorities where required by law or to protect our rights.
• A prospective buyer or successor entity in connection with a merger, acquisition, or sale of assets, subject to appropriate confidentiality arrangements.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your data is no longer required, we will securely delete or anonymise it.

9. Data Security

We have implemented appropriate technical and organisational measures designed to protect your personal data against accidental loss, unauthorised access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. International Data Transfers

Where personal data is transferred outside of your country of residence, we take steps to ensure it is afforded a similar degree of protection, including through the use of appropriate contractual safeguards where required by applicable law.

11. Your Rights

Depending on applicable law, you may have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data in certain circumstances.
• Object to or restrict certain processing of your data.
• Request a copy of your data in a portable format.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details on our Contact page. We may need to verify your identity before responding to your request.

12. Children's Privacy

Our website and services are intended for business use and are not directed at individuals under the age of 18. We do not knowingly collect personal data from children.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites and encourage you to review their respective privacy policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any updates on this page and, where appropriate, notify you of material changes.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please get in touch via our Contact page.